2019 REPORT

FUTURE OF WORK AND EMPLOYEE LEARNING


How does learning and development affect the employee experience, and does the employee experience (EX) affect the customer experience (CX)? We set out to find the answers to these questions (and others) because, in order to learn how your workforce thinks, you need to understand how they feel. 


We surveyed 1,200 U.S. wage employees to gain insight on their perceptions of the future of work, specifically as it relates to hiring, recruiting, learning and development, skills gap and more. Here’s what they had to say and why it can help empower your workforce: 


Do you know what your employees want? 

  • 88% of Gen Zs say it is important to them that a future employer offers formal training programs

 

  • 95% think the employee experience affects the customer experience


  • 1 in 4 say they have not attended training in the past because they felt their manager didn’t think it was important

Ask our experts. 

Mike Small

CEO- Americas

Sitel Group

Aaron

Schwarzberg

Chief Operating Officer

Learning Tribes USA

Dorothée Dalaine

Employee Experience Strategist

Sitel Group

Martin

Wilkinson-Brown

Chief Marketing Officer, Sitel Group

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