The report measured the capabilities of contact center service providers and their abilities to address the requirements of four typical, frequently encountered categories (archetypes) of enterprise buyers.
Sitel Group’s key differentiators and reasons for being named a leader included the global company’s strengths such as robust investment plans to amplify cognitive capabilities; an understanding of the social client, diverse customer experience (CX) and digital capabilities; and an emphasis on innovation.
Read this report to learn:
How your organization falls into one or more buyer archetypes
Sitel Group’s strengths and capabilities in three quadrants
What the contact center of the future looks like
How this report can benefit your CX transformation journey