Sitel Group has partnered with the kings of the customer experience (CX) podcast Joey Coleman and Dan Gingiss for season three of Experience This!
Check out the episodes below.
Sitel Group featured in segments from the Experience This! podcast.
Joey, Dan, and attendees of the EmpowerCX event share their favorite takeaways from the conference and the evolution of customer experience over time.
Join us as we discuss: the best parts of an international customer experience conference, the most remarkable experiences of the last year as shared by the listeners in our LIVE audience, and the true state of customer experience in 2019.
Live Podcast at #EmpowerCX
10 Learning & Development
trends for 2019
For more than 14 years, Learning Tribes has been delivering customized and innovative training solutions to develop talent across multiple industries, countries, and languages. Every year, Learning Tribes publishes a list of the top 10 corporate learning & development trends based on experience, observation, and expertise. Visit the blog to learn more about what’s shaking up the industry this year!
A recent e-book release by the Sitel Group entitled, “Disrupt the Competition” posits the customer experience is a greater industry disruptor than technology. The e-book include a 5-Step process for building a CX Strategy that harnesses evolving customer behaviors in order to disrupt the competition.
The Importance of Mapping Individual Customer Journeys
Customers Want to Share Their Positive Experiences with Your Brand
In 2018, Sitel Group conducted a survey of 1,200 U.S. adults that explored the impact of customer experience on brand loyalty, and what forms of engagement are most meaningful to today’s customer. The results were published as the 2018 CX Index, and showed that customers want to share their positive brand experiences with others.
There is much to learn from the way ancient tribes developed. Without the technology or resources we have in modern times, how did they progress? We’ll identify the key elements of tribal learning and how these methods still apply today.
The Ancient Wisdom
of Tribal Learning
In this relationship economy, Online Communities is how you build exceptional customer experience. Empower your customers and they will take care of your bottom line.
How An Online Community Can Improve Your Customer Care