Sitel Group | Customer Experience Solutions

Sitel Group has partnered with the kings of the customer experience (CX) podcast Joey Coleman and Dan Gingiss for season three of Experience This!

Check out the episodes below.

Sitel Group featured in segments from the Experience This! podcast.

Episode 4

A recent e-book release by the Sitel Group entitled, “Disrupt the Competition” posits the customer experience is a greater industry disruptor than technology. The e-book include a 5-Step process for building a CX Strategy that harnesses evolving customer behaviors in order to disrupt the competition.

The Importance of Mapping Individual Customer Journeys 

Episode 3

Customers Want to Share Their Positive Experiences with Your Brand

In 2018, Sitel Group conducted a survey of 1,200 U.S. adults that explored the impact of customer experience on brand loyalty, and what forms of engagement are most meaningful to today’s customer. The results were published as the 2018 CX Index, and showed that customers want to share their positive brand experiences with others. 

Episode 2

There is much to learn from the way ancient tribes developed. Without the technology or resources we have in modern times, how did they progress? We’ll identify the key elements of tribal learning and how these methods still apply today. 

The Ancient Wisdom
of Tribal Learning

Episode 1

In this relationship economy, Online Communities is how you build exceptional customer experience. Empower your customers and they will take care of your bottom line.

How An Online Community Can Improve Your Customer Care

Join Joey and Dan at EmpowerCX 2019, in Fort Lauderdale Florida. Joey will deliver Wednesday mornings’ keynote: “The Changing Face of the Customer: How Your Customers Will Be the Next Great Disruptor in Your Industry.” 

Join Dan as he hosts two sessions discussing “How To Get More Customers Sharing Positive Experiences On Social Media." Pick up a copy of his book!

Then sit back and enjoy being part of a LIVE recording of the Experience This! Show at the event, where you’ll get the rare chance to participate in the podcast as they wrap up this year’s activities.

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